Error Messages & Solutions
Account cannot be created, use a different e-mail address
1. Make sure you are logging in as a new user.
2. Make sure you are entering a valid e-mail address.
Can't log in, user is already logged in
If you cannot log into an account and receive this message, it is because your log-in information is
"locked" at the AlbumStories Online server. Try the following:
| Delete all cookies |
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Right click on the Internet Explorer icon |
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Click on Properties |
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Click on the General tab |
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Under Temporary Internet Files, click on Delete Cookies |
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Delete all temporary folders |
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Right click on the Internet Explorer icon |
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Click on Properties |
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Click on the General tab |
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Under Temporary Internet Files, click on Delete Files |
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Clear the History |
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Right click on the Internet Explorer icon |
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Click on Properties |
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Click on the General tab |
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Click on Clear History |
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Reboot your computer |
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Create a new account using a different e-mail address |
Failed to load picture from file: reason: Failed to open file
This error message will be given if any of your images were not created in the correct format or they are not the recommended size or color space. To ensure that your images are printed to our highest standards, it is crucial that they are saved and sized according to our recommended specifications.
File Format
All your photos, whether taken with a digital camera, or scanned, or developed from film and delivered to you on a photo CD, must be saved in the jpeg or tiff file format and all photo files must end in .jpg or .tif.
| If you are scanning photos, follow the directions below to save your photos as jpegs: |
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Scan the photo and select Save As from the File menu option |
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Select .jpg from Save As type drop down menu |
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Save to a directory on your hard drive or desktop |
Image Size
The size of the photos you need ultimately depends on the size you use them on the final printed page. Our AlbumStories Online software program will warn you if you have used a photo that has insufficient resolution for a size you have chosen.
1. Scanned Images |
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We recommend that you size the image to 12 in x 15 in at a resolution of 240 dpi. If you scan an image at a lower resolution than 240dpi, it will not print sufficiently using our press even if the image appears fine on your monitor. (Your monitor displays images at a resolution of 72 dpi.) |
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2. Images from a Digital Camera |
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We recommend using photos taken with digital cameras that are greater than 2 mega-pixel. For the best results, use a digital camera that is 5 mega-pixel or greater. Whatever camera you use, we recommend always using the highest quality setting. You can always reduce the size of the photo later, but you cannot increase the resolution of a photo shot on a lower setting. |
Other Important Tips
• Our press prints 175 lpi (lines per inch)
• Use sRGB only when enhancing photos
• Use sRGB for black and white photos also
• Do not use CMYK, it will reduce the color gamut of your images
• Do not use vectors, layers, or slices
• Our press does not recognize grayscale. You need to create the jpegs in SRGB
Fatal Error
The fatal error message means that either your book file(s), software or both could be corrupted.
Please try to reboot your computer and see if the problem goes away. If the problem persists,
please remove the software from the Control Panel in Windows XP and download a fresh copy of the software for reinstallation.
If all else fails, please do not hesitate to drop us a note at service@albumstories.com for more technical support.
Some of the images in your book are of lower than recommended quality.
(These images have a “!” within a yellow triangle.)
These photos are below our recommended print quality and needs to be adjusted. If this picture was not created with at least 240dpi (resolution), we suggest you recreate this image and replace the old one with it. If this image cannot be recreated, the best way to make the picture print at a higher quality is to reduce the size of the image.
Unable to connect to server
If you receive this message, try one or all of the below actions to connect to the server.
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If you are using a computer that is connected to a corporate or institutional network (e.g. at college or work), you may not be able to upload your order because of this network firewall and security settings. If this is the case, you will need to use a computer that is not connected to this network. |
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If you are running anti-virus software, please disable the software. |
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Run an anti-spyware program to clean out any spyware that may be clogging your operating system. |
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Disable any anti-spyware that may be running. |
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Disable the zone alarm if this is running. |
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Add http://www.albumstories.com. to your trusted sites in your Internet Explorer security settings:
• Right-click on your Internet Explorer Icon on your desktop
• Click on Properties
• Click on the Security tab
• Click on the check mark marked Trusted Sites
• Click on Sites
• Add http://www.albumstories.com.
• Click on OK |
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Lower the security setting on or disable your firewall. |
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If you are on dial-up or DSL and have been logged into your Internet Provider, close the service and then log back in. |
Your cookies have to be enabled OR We detected that your browser does not allow cookies.
We are sorry, but our service can't work if cookies are disabled.
The AlbumStories Online software requires that your Internet Explorer be set to allow cookies. To enable the cookies settings, please do the following:
• Right click on your Internet Explorer icon on your desktop
• Click on Properties
• Select the Privacy tab
• Change the cookie setting to low
• Click on the Advanced option
• Click on Override Automatic Cookie Handling
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• Select the Privacy tab
• Click on Sites and then the edit option to override cookie handling for Web sites
• Add http://www.albumstories.com in the text box and click Allow
Your book only has xx page(s), which is less than the 20-page minimum.
The pages without photos or
text will be left blank in the printed book.
Are you sure you want to print this book?
The minimum number of pages in a book is 20 pages. If your book is less than 20 pages, those pages that are blank will be bound in your book. To fill in any blank pages, please add more photos to the book.
Your credit card transaction has been denied
This message is displayed when your bank declines the authorization request. Please check the following:
• Ensure that you have correctly entered the card number and expiration date by
re-entering the information.
• Ensure that you have enough money on your credit/debit card in order to complete the transaction.
• If the problem persists, we suggest you use a different credit card or call your bank.
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